website service level agreement packages
Please select the package that you would like to sign up for from the options below.
To review the terms of our service level agreement – click here. Your plan begins when payment is received and will be valid for a twelve month period.
(or £48 per month)
Site issues resolved within 24 hours
Maintenance updates not included*
(or £77 per month)
Site issues resolved within 12 hours
x1 maintenance update per year included*
(or £170 per month)
Site issues resolved within 5 hours
x2 maintenance updates per year included*
*Maintenance updates are normally charged at £350 to cover WordPress, plugin and security updates. Prices shown exclude VAT, additional functionality and third-party costs for plugins or subscription services where relevant. Please contact us if you wish to pay monthly or via BACS.
Please note that if you do not opt for one of our service level agreement packages, then our terms of service and support are:
£150 to investigate any issue, plus an hourly charge of £90 to resolve the problem.
Site issues are usually resolved within 72 hours. All fees must be paid in advance of each stage. Prices shown exclude VAT, additional functionality and third-party costs for plugins or subscription services where relevant.
Want to make design or development changes to your website to keep it fresh and effective, or simply in need of ad-hoc support?
You can pre-purchase blocks of time for convenience, speed and to benefit from a reduced hourly rate.
Click here to see our package options.